We ship everywhere in North America and Europe. We also offer shipping to Africa, Asia and the Middle East with a longer delivery time.

Standard shipping takes 7 to 10 business days during the regular season.

Key’s Collection takes great pride in crafting each candle with care and attention to detail. Since our candles are handmade, we unfortunately cannot offer refunds or exchanges on any orders. Please read the following information to ensure you understand our policy:

1. Damaged or Incorrect Orders

While we take great care in packaging our candles, sometimes damage can occur during shipping. If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of receiving your order. We may offer a replacement or store credit in these instances. You will need to provide photographic evidence of the damage or error.

2. Candle Safety

For health and safety reasons, we cannot accept returns or exchanges on candles that have been opened or used. Please ensure that you are satisfied with your candle before lighting it.

3. Order Changes or Cancellations

Because our candles are handmade, we begin production shortly after your order is placed. We are unable to accept cancellations or changes once the production process has started. Please review your order carefully before finalizing.

4. Refund Exceptions

In certain rare cases, we may consider a refund or partial refund if we have made an error on our end, such as sending an incorrect candle or failing to meet the specifications of your order. This will be evaluated on a case-by-case basis.

5. Contact Us

If you have any concerns or questions about your order, please reach out to our customer service team at contact@keyscollection.online. Key's Collection is committed to ensuring your satisfaction and will work with you to resolve any issues.